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Human Side: Interpersonal Skills

abstract We discuss in this paper a set of skills and techniques to cooperate effectively between two individuals. We show the wonders of communication and then we address techniques such as investigation and acknowledgement, constructive feedback, conflict management, appraisal, good practices in a conversation, searching for ideas.

download article in pdf, size: 0.17 MB
slides in pdf, size: 0.17 MB
source files in Latex and Visio 5.0, size: 0.17 MB
status: draft
download statistics: Slides: 1593 downloads
Paper: 1102 downloads

History

0.1 September 8, 2010 Gerrit Muller
  • textual adaptations in the section Communication
  • status set to draft
0 February 16, 2009 Gerrit Muller
  • Created, moved section from HumanSide, and based on old slides
  • status set to preliminary draft

figures

CVCbilateralCommunication.stamp.gif CVCcodingCalibration.stamp.gif CVCunderstandingInTime.stamp.gif HSISinvestigate.stamp.gif HSISfeedback.stamp.gif HSISconflictManagement.stamp.gif HSISappraisal.stamp.gif HSISconversation.stamp.gif HSISsearchingForIdeas.stamp.gif