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Methods to Explore the Customer Perspective

abstract This presentation provides a set of techniques to explore the customer perspective. The main purpose is for an organization to understand its customer sufficiently. Architects need this level of understanding to guide specification and design.

download slides in pdf, size: 0.81 MB
source files in Latex and Visio 5.0, size: 2.17 MB
status: draft
download statistics: Slides: 642 downloads

figures

MRworkflow.stamp.gif MECPoverview.stamp.gif MECPcontexts.stamp.gif MRneuroScenario.stamp.gif MRradiologyPatientAndPhysicians.stamp.gif AVstakeholders.stamp.gif MECPcontextDiagram.stamp.gif MICAFclinicalInfoFlow.stamp.gif MRendToEndTimeLine.stamp.gif MRroomLayout.stamp.gif MRneuroTypicalTimeline.stamp.gif MRpatientPreparationTimeLine.stamp.gif MRroomLayoutWorkflow.stamp.gif AVcostBenefitModels.stamp.gif MICAFfinancialContext.stamp.gif

History

0.1 February 21, 2021 Gerrit Muller
  • added MECPcontexts
  • changed status to draft
0 July 23, 2014 Gerrit Muller
  • Created by refactoring ApplicationView, UnderstandingHumanFactorVisualizations, and MIviewsCAF
  • added MRworkflow, MECPoverview, MECPcontextDiagram